General Terms and Conditions Sustainable Energy Systems Noord bv 1 Applicability 1. In these General Terms and Conditions the following terms are defined as: Sustainable Energy Systems Noord bv, hereinafter referred to as DEN.nl, issues quotations and concludes agreements regarding the delivery or provision of goods and the performance of additional work, only on the basis of the following General Terms and Conditions of Delivery, hereinafter also referred to as "General Provisions". Deviations or additions require the express written consent of DEN.nl. If any provision of an agreement lacks legal force, the other provisions will remain in full force, unless adhering to the agreement is manifestly unreasonable. Buyer any natural person or legal entity that has or will have a contractual relationship of any kind with DEN.nl. Consumer Buyer any natural person who is not acting in the exercise of his or her profession or business who is or will be in a contractual relationship of any kind with DEN.nl. Products the subject of one or more agreements. 2. These General Terms and Conditions apply to all offers from DEN.nl, among others, as well as to all agreements entered into with DEN.nl. 3. In addition to these General Terms and Conditions, additional terms and conditions may apply to certain services and/or products, if expressly stated. If there are any differences between the Additional Terms and Conditions and these General Terms and Conditions, the provisions of the Additional Terms and Conditions will in principle apply over the General Terms and Conditions, unless otherwise stated. 4. One or more provisions in these General Terms and Conditions can only be deviated from if this has been expressly agreed in writing. In that case, the other provisions of these conditions will remain in full force. 5. General Terms and Conditions used by the Buyer do not apply unless expressly agreed to in writing by DEN.nl. 6. The DEN.nl internet sites mainly focus on the Dutch and German markets. 7. DEN.nl reserves the right to change and/or supplement the General Terms and Conditions. 8. By using the DEN.nl internet sites and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the internet site. 9. DEN.nl is authorized to use third parties in the execution of an agreement with the Buyer. 2. Offers and conclusion of agreements 1. Offers or quotations should be regarded as an invitation to potential Buyers to make an offer. DEN.nl is in no way bound by this, unless this has been recorded unambiguously in writing. The acceptance of the invitation to make an offer by the potential Buyer counts as an offer and only leads to the conclusion of an agreement if the other provisions of this article have been met. 2. Offers are valid while supplies last. 3. A personalized quotation is valid for two (2) weeks, unless a different period is stated in the quotation. 4. An offer from the potential Buyer as referred to in Article 2.1 is deemed to have been made in one of the following circumstances: * the potential Buyer has entered the data on the appropriate input screen of the website and the relevant data ("order form") sent to DEN.nl electronically. These were received by DEN.nl. * the potential Buyer has expressly indicated by telephone that he wishes to receive a specific product and/or service; * a quotation has been signed by the Buyer and received by DEN.nl if a personalized quotation has been issued by DEN.n. 5. An agreement is concluded when an order confirmation has been handed over to the Buyer or, if the offer has been made via the website, has been sent by e-mail to the e-mail address specified by the Buyer. This agreement can be revoked by DEN.nl if the Buyer does not meet the conditions or has not met them in the past. In that case, DEN.nl will inform the Buyer of this within ten (10) days after receiving the order. 6. The Buyer and DEN.nl expressly agree that a valid agreement is concluded by using electronic forms of communication as soon as the conditions in Articles 2.4 and 2.5 have been met. In particular, the absence of a normal signature does not affect the binding force of the offer and its acceptance. The electronic files of DEN.nl apply, to the extent the law allows, as a presumption of evidence. 7. Information, images, verbal communications, statements, etc. regarding all offers and the most important characteristics of the products provided by telephone or e-mail are presented or provided as accurately as possible. However, DEN.nl does not guarantee that all offers and products are fully consistent with the information provided. In principle, deviations cannot give rise to compensation and/or dissolution. 3. Prices 1. All prices are expressed in Euros, in accordance with the relevant legal regulations, and include sales tax. 2. Special offers are only valid while supplies last. 3. The Buyer owes the price that DEN.nl has communicated to it in its confirmation in accordance with Article 2.5 of these conditions. Obvious (manipulation) errors in the quotation, such as obvious inaccuracies, can also be corrected by DEN.nl after the conclusion of the agreement. 4. Delivery costs are determined based on weight during the electronic handling and placement of an order. The Buyer can view these amounts before finally placing the order. Special rates apply for delivery outside the Netherlands. Certain payment methods are subject to further conditions regarding the delivery method and the associated costs. This will be clearly communicated to the Buyer. 5. If the prices for the products and services offered increase in the period between the order and its execution, the Buyer can cancel the order or dissolve the agreement within ten (10) days after notification of the price increase by DEN.nl . 4. Retention of title 1. Notwithstanding actual delivery, ownership of products will only be transferred to the Buyer after he has fully paid all that he owes under any agreement with DEN.nl, including reimbursement of interest and costs, also of previous or subsequent deliveries and any work performed or to be performed with regard to the products. 2. The Buyer may not tax, sell, resell, alienate or otherwise encumber the products before ownership has been transferred. 5. Warranty and liability 1. In principle, the warranty applies to products supplied by DEN.nl, as determined by the manufacturer of the relevant item. If the delivered item does not comply with the agreement, the Buyer must notify DEN.nl within a period of two months after discovery. Consumer Buyers are entitled to the rights set out in Book 7, Title 1, Sections 1 - 7 of the Dutch Civil Code. 2. DEN.n is never obliged to pay any compensation to the Buyer or others, unless there is intent or gross negligence on its part. DEN.nl accepts no liability for consequential or business damage, indirect damage and loss of profit or turnover. 3. If DEN.nl is obliged to compensate any damage for whatever reason, that compensation will never exceed an amount equal to the invoice value with regard to the product or service that caused the damage. 4. Without prejudice to the provisions of this article, there can be no warranty in the following cases: * if the wear and tear can be considered normal; * if changes have been made in or to the product, including repairs that have not been carried out with the permission of DEN.nl or the manufacturer; * if the original invoice cannot be submitted, has been changed or made illegible; * if defects are the result of improper use or improper use; * if damage is caused by intent, gross negligence or negligent maintenance. 5. The Buyer is obliged to indemnify DEN.nl against any claim that third parties may assert against DEN.nl with regard to the performance of the agreement, insofar as the law does not prevent the relevant damage and costs from being borne by must come from the Buyer. 6. It is possible that DEN.nl includes links on its website to other internet sites that may be interesting or informative for the visitor. Such links are purely informational. DEN.nl is not responsible for the content of the website to which reference is made or the use thereof. 7. A reduced warranty may apply to demonstration and/or show models. 8. If research costs are incurred to identify a defect in the product or part of the product, which is excluded from the warranty, these costs will always be borne by the Buyer. DEN.nl strives to report this in advance. Failure to provide this notification does not release the Buyer from the obligation to pay these costs. 9. If costs are involved in repairing a defect, the Buyer will be informed of this. If the Buyer does not expressly agree in writing with the cost estimate, he or she can receive her property back upon payment of the research costs. If the Buyer has not yet paid these research costs (6) months after submitting the cost estimate, ownership of the product will lapse to DEN.nl. 6. Force majeure 1. In the event of force majeure, DEN.nl is not obliged to fulfill its obligations towards the Buyer. DEN.nl is entitled to suspend its obligations for the duration of the force majeure. 2. Force majeure means any circumstance beyond its control as a result of which the fulfillment of its obligations towards the Buyer is prevented in whole or in part. These circumstances include strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of the internet site at any time, non-delivery or late delivery from suppliers or other third parties engaged and the lack of any permit to be obtained from the government. 11. Intellectual property 1. The Buyer expressly acknowledges that all intellectual property rights to displayed information, communications or other expressions relating to the products and/or the internet site belong to DEN.nl, its suppliers or other rights holders. 2. Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts. 3. The Buyer is prohibited from using and/or making changes to the intellectual property rights as described in this article, such as reproduction, without the express prior written permission of DEN.nl, its suppliers or other rights holders, unless it is merely concerns private use of the product itself. 7. Personal data 1. DEN.nl will only process the Buyer's data in accordance with its privacy policy. The website contains a Privacy Statement. 2. DEN.nl takes into account the applicable laws and regulations. 8. Applicable law and competent court 1. All offers and agreements are exclusively governed by Dutch law. 2. The applicability of the Vienna Sales Convention is expressly excluded. 3. All disputes related to or arising from offers from DEN.nl, or agreements concluded with it, will be submitted to a competent court. DEN.nl is a trade name of Sustainable Energy Systems North and is registered with the Chamber of Commerce in Drenthe under number 60934018 VAT no. NL 8541.23.908.B01